AI

  • Zalora Urges APAC Retail Marketers to Watch for Local Nuances

    Retail marketers need to look out for local nuances across Asia-Pacific markets and tailor their campaigns accordingly to ensure they get the returns they want. Singapore-based online fashion retailer Zalora knows this only too well, as it too has to ensure it taps local market knowledge so it can stand out from a crowded e-commerce landscape. In this Q&A with RetailTechNews, its Asia-Pacific marketing manager, Alin Dobrea (pictured below), discusses how Zalora leverages both its regional and local presence. Founded in 2012, [...]

  • Getting Closer to Your Customers with AI: Q&A with Rubikloud

    Machine learning and artificial intelligence, while complex, offer retailers the chance to get closer to their customers, sell more, and outflank powerful competitors like Amazon and Walmart, if used correctly. Here, Waleed Ayoub (pictured below), CTO, Rubikloud, tells RetailTechNews how his business is helping their retail partners get to grips with this technology, leverage their data science capabilities, and gain a competitive edge on the rest of the market. 

    RetailTechNews: Can you explain who Rubikloud is and how your technology works?

    Waleed Ayoub: [...]


  • AI, Ethics & the Art of Convenience

    Imagine a world where data from your fridge, cross-aligned with information about your spending behaviour, meant that just as you are about to run out of an everyday item, a delivery turned up to replace it. Imagine being permanently liberated from food shopping. Here, Lindsay McEwan, VP & MD EMEA, Tealium, tells RetailTechNews that while for some this is the stuff of futuristic dreams, for others it is a line retailers should not cross. As automation becomes more prevalent in customer [...]

  • Long Live the High Street: How AI Is Transforming Brick-&-Mortar Retail

    Despite what many people say, the high street is not dead – it’s simply transforming. However, as Martin Linstrom, managing director, UK & Ireland, IPsoft explains, we now live in a digital world where consumers can find whatever they want online and it is simply not necessary for people to travel to brick-and-mortar shops anymore.

    This has obviously had a hugely detrimental effect to retailer’s bottom line; and one only needs to glance at the news to see a slew [...]

  • Weekly Focus: JD.com Expanding Supermarket Chain & Opens Up in Seoul

    This week, Chinese e-commerce giant JD.com has unveiled plans to expand its network of fresh food stores, 7Fresh, across China as well as made its foray into the Korean market with a new office set up in Seoul.

    JD.com said it inked agreements with 16 real estate companies to facilitate the expansion of its supermarket chain, which was launched earlier this year, into Shanghai, Guangzhou, Shenzhen, and Chengdu. The partners included China Poly Group, Vanke, and Yuexiu Property.

    Fresh produce accounts [...]

  • From Cruise Control to Human Control: AI Redefines E-Commerce Experiences

    In this piece for RetailTechNews, Peter Thomas (pictured below), CTO, ATTRAQT, explains the role AI is having in driving retailers’ meaningful conversations with customers. It was the best of times, and the worst of times – if historians 100 years from now bothered to look back at what the retail industry is currently going through, that would be a fair summary. The fortunate retailers are the ones who keep innovating their way through complex omni-channel challenges and changeable shopper behaviour; and these are [...]

  • Weekly Focus: Singapore Electronics Retailer Looks to QR to Ease Payment

    This week, Singapore electronics retailer Audio House has rolled out a new payment system that lets customers scan QR codes to complete their purchases; and they can do so using their own banking apps.

    Audio House said it had adopted NETS QR payment platform, enabling shoppers to select the payment mode at the cashier and scan the QR code displayed on the terminal to initiate the payment process.

    Developed by payments vendor Network for Electronic Transfers of Singapore (NETS), the QR platform [...]

  • Lazada Taps Data to Help Retailers Improve Shopping Experience

    Lazada is banking on data to help retailers offer better a shopping experience on its e-commerce platforms and, hence, drive sales of their products.

    In this aspect, the Southeast Asian online marketplace already has been tapping the industry knowhow and technologies of its majority shareholder, Alibaba.

    Such sharing has included the Chinese e-commerce giant’s search algorithm and deep-learning technologies, Jing Yin, Lazada’s co-president of commercial, said in an interview. The executive himself had spent five years based out of Alibaba’s [...]

  • Weekly Focus: JD.com Extends Shopping Platform to Hotel Rooms

    This week, JD.com has teamed up with several hotels to showcase its technologies and marketplace products, enabling guests to purchase items they find in their rooms.

    Selected rooms at these partner hotels including Wanda, Sheraton, Beijing 5L, and Greenland, would be suited up with products identified to be popular amongst travellers, such as power banks to charge their devices, a Philips Sonicare electric toothbrush, and JD.com’s smart speaker cum personal assistant device.

    The Chinese e-commerce giant said it introduced the programme [...]

  • Singapore Visual AI Firm Wants Retail Brands to See Past QR Codes

    QR codes have emerged as a popular tool to facilitate mobile payments, but their potential goes beyond enabling transactions and should be tapped to help retailers build brand equity.

    In fact, the matrix barcode and other visual-recognition technology can provide a way for businesses to bridge the gap between offline and online realms, according to Marcus Tan, CEO of AIQ, a Singapore startup that develops artificial intelligence (AI) software capable of mining images and visual data. Founded in 2014, the [...]