Omnichannel

  • Overcoming Data Friction in Retail: Q&A with Delphix

    With more retail data being generated than ever before, you’d be forgiven for thinking retailers know the numbers behind every part of their business. However, departmental silos and understanding the data is causing data friction. In this Q&A with RetailTechNews, Jason Grauel, vice president, product management, Delphix, explains what causes data friction, and how the retail industry must tackle the issues it creates.

    RetailTechNews: Can you explain what data friction is and how companies suffer from it?

    Jason Grauel: Enterprise data has never [...]

  • APAC Retailers Should Pick Right Tools & Partners for E-Commerce Logistics

    Digital platforms are empowering brands to widen their customer reach and sales channels, but they must tap the right tools and partners to ensure they have robust logistics support, says Joseph Ng (pictured below), CEO of Skyfy Technology, a Singapore-based provider of fleet management and vehicle tracking systems. In this byliner for RetailTechNews, Ng discusses key trends he sees unfolding in the Southeast Asian e-commerce landscape.

    Digital transformation has had a positive impact on e-commerce, especially in the areas of workflow [...]


  • The Future of Consumer Experience: IoT & Changing B2C Relationships 

    In this piece for RetailTechNews, Rob Prevett, founder, Disruption Summit Europe, goes into detail on how the internet of things (IoT) is going to revolutionise the future of customer experience. It’s no major claim that the IoT is going to fundamentally change the nature of interactions between businesses and consumers. After all, better connections mean better business, right?

    However, as IoT technologies develop at a rapid pace, with new applications across almost every industry, the nature of what it means to be [...]

  • Illuminating the Complex Path to Purchase

    In this piece, Peter Falcone, director of analytics EMEA, Flashtalking, tells RetailTechNews that shopping is no longer as simple as walking into a local store and selecting an item. Today’s consumers are influenced by a multitude of digital channels, from search engines and comparison sites, to marketing emails and display advertising, with a recent PWC survey revealing 37% of shoppers take purchase inspiration from social networks.

    When the multiple channels that contribute to conversions are combined with the numerous [...]

  • Singapore Visual AI Firm Wants Retail Brands to See Past QR Codes

    QR codes have emerged as a popular tool to facilitate mobile payments, but their potential goes beyond enabling transactions and should be tapped to help retailers build brand equity.

    In fact, the matrix barcode and other visual-recognition technology can provide a way for businesses to bridge the gap between offline and online realms, according to Marcus Tan, CEO of AIQ, a Singapore startup that develops artificial intelligence (AI) software capable of mining images and visual data. Founded in 2014, the [...]

  • Retailers Must Optimise Omnichannel; Mobile for Millennials

    RetailTechNews’ weekly roundup brings you up-to-date research findings from around the world. In this week’s edition: Retailers Must Optimise Omnichannel; Mobile for Millennials; and U.S. Supermarkets’ Struggles.

    Retailers Must Optimise Omnichannel

    Over half (52%) of shoppers in the UK believe that retailers need to offer a more seamless experience between online and offline commerce to retain their custom, according to research by PushON. The research shows that retails should invest in technology that enables a better omnichannel experience.

    For more than [...]

  • APAC Retailers Look at In-store Data to Understand Why Customers Aren't Buying

    Retailers looking to understand why customers choose not to purchase certain products should analyse in-store data to identify potential association and tap analytics to complement their own experience.

    Consumers today have more options and means to get what they need, so businesses have to get better at knowing what their customers want, said Jeremy Sim, global director of manufacturing and high tech at Qlik, which develops data intelligence and visualisation software.

    Retailers in Asia-Pacific are starting to recognise the importance of doing [...]

  • Weekly Focus: JD.com Opens Up Blockchain Platform

    This week, JD.com unveils a new blockchain platform that it says is aimed at helping companies access and develop their own applications on the technology to better secure their operations.

    The new platform allows businesses to create and modify smart contracts as well as streamline operations, such as track-and-trace movement of goods, transaction settlement, and authentication of certifications. It also will enable businesses that lack the necessary capabilities to access and tap blockchain technology for their own applications, according to [...]

  • India Traders Group Rebukes Approval of Walmart's Flipkart Acquisition

    This week, Walmart’s planned acquisition of Flipkart has been given the go-ahead by Indian authorities, but much to the frustration of a local traders’ association that has mooted the possibility of taking the matter to court.

    The Competition Commission of India (CCI) said in a tweet that it “approves [the] proposed acquisition” of Flipkart by Walmart International Holdings. In its ruling, the commission said it had reviewed issues related to the planned merger and found the move unlikely to have [...]

  • What Can Retailers Learn From the High Street’s Ongoing Store Closures?

    In this piece for RetailTechNews, Bruce Rayner, CEO, Duologi, explains that as the UK’s high street store closures continue to mount, even established household names are struggling to stay ahead in the challenging retail climate. Significantly decreasing the footfall of shopping centres across the country, e-commerce has made it more convenient than ever before to shop around and compare prices from the comfort of our own homes.

    Therefore, rather unsurprisingly, retailers from House of Fraser to Marks & Spencer have highlighted the rise [...]