Technology

  • Future of Shopping to be ‘Experience’ Led and Data Fuelled

    In this piece for RetailTechNews, Jed Mole (pictured below), VP of marketing, Acxiom, explains why retail is no longer just about the buy, but rather it’s about creating shopping environments that are attractive and rounded destinations in their own right.

    Given retail’s steady migration to mobile and e-commerce – despite Deloitte reporting that 90% of retail sales by value worldwide is in-store – you may be wondering what retail will look like in the future. If the future of modern [...]

  • Only Google & Facebook Have Bigger Ad Market than Amazon; 'Storefronts' Helps Amazon’s SME Image

    RetailTechNews’ weekly roundup brings you up-to-date research findings from around the world. In this week’s edition: Only Google & Facebook Have Bigger Ad Market than Amazon; ‘Storefronts’ Helps Amazon’s SME Image; Amazon Employees Accepting Bribes for Data.

    Only Google & Facebook Have Bigger Ad Market than Amazon

    Amazon is expected to move ahead of Microsoft and Oath into third place in the U.S. digital ad market, according to a report released Wednesday by the research firm eMarketer.

    More people are starting their searches [...]


  • Give Consumers a Personal Touch; The Benefits to Chatbots

    RetailTechNews’ weekly roundup brings you up-to-date research findings from around the world. In this week’s edition: Give Consumers a Personal Touch; The Benefits of Chatbots; and Bad CX Affects Loyalty

    Give Consumers a Personal Touch

    Retailers need to change their marketing outreach or risk alienating their customers, according to data from Ometria. Three-quarters of respondents (75%) feel most retailers don’t understand their interests: the few retailers that are getting this right are setting a high bar for other retailers to follow.

    Despite [...]

  • Overcoming Data Friction in Retail: Q&A with Delphix

    With more retail data being generated than ever before, you’d be forgiven for thinking retailers know the numbers behind every part of their business. However, departmental silos and understanding the data is causing data friction. In this Q&A with RetailTechNews, Jason Grauel, vice president, product management, Delphix, explains what causes data friction, and how the retail industry must tackle the issues it creates.

    RetailTechNews: Can you explain what data friction is and how companies suffer from it?

    Jason Grauel: Enterprise data has never [...]

  • John Lewis Partnership Profits Fall 99%: The Industry Reacts

    Profits at the John Lewis Partnership have fallen to almost zero in the first half of the year, as the department store chain looks to match discounting ‘extravaganza days’ by rivals such as House of Fraser and Debenhams.  

    The department store chain made a £33m loss for the first half to June 28, going into the red for the first time in at least a decade. The fall in sterling, as well as fewer people buying big-ticket items, also hurt [...]

  • Growing a Strong Digital Presence: Q&A with Bloom & Wild CEO

    Since 2013, Bloom & Wild have been enabling consumers to pick the right flowers for the occasion through digital means. In this Q&A with RetailTechNews, Aron Gelbard, founder and CEO, Bloom & Wild, discusses how being digitally native has helped the business achieve success to date, and how they are keeping up with changing consumer expectations around online shopping experiences. 

    RetailTechNews: How has being a digitally native brand helped Bloom & Wild when it comes to understanding your consumers?

    Aron Gelbard: Every [...]

  • Why Are APIs Important to E-Commerce?  

    In this piece, Arno Ham (pictured below), chief product officer, Sana Commerce, tells RetailTechNews that, for competitive e-commerce companies, it’s no longer a question of whether APIs should be used; they should be incorporated as standard practice to optimise your webstore and provide a seamless customer experience. It’s vital to understand the value of APIs and their application in e-commerce to remain at the forefront of your competitive market.

    Application Programming Interfaces (APIs) connect different software components and specify how they should interact. [...]

  • Vast Majority of UK Purchases Online; Netflix Taking Control of TV Market

    RetailTechNews’ weekly roundup brings you up-to-date research findings from around the world. In this week’s edition: Vast Majority of UK Purchases Online; Netflix Taking Control of TV Market; and Struggles to Support Digital Self Service.

    Vast Majority of UK Purchases Online

    Online shoppers in the United Kingdom make 87% of their retail purchases online, according to the Delivery Matters report by the Royal Mail. That’s an increase of almost 9%, compared to the situation last year.

    Consumers in the UK [...]

  • Crossing the Digital Divide: How to Streamline the Customer Experience

    The UK high street is a tough place to do business. In this piece, Patrick Fahy, Retail Lead, KCOM tells RetailTechNews that, facing accelerated store closures, well-known brands entering administration and fierce competition from online giants, 2018 could be a signal year for the sector. One thing is clear – no brand, no matter how big, can afford to be complacent.

    The high street isn’t doomed, but it needs to evolve. For traditional retailers to remain relevant and competitive they must think [...]

  • High Street Adapting too Slowly; September Start for Campaigns Results in Higher Sales

    RetailTechNews’ weekly roundup brings you up-to-date research findings from around the world. In this week’s edition: High Street Adapting too Slowly; September Start for Campaigns Results in Higher Sales; and Grocery App Usage Taking Off.

    High Street Adapting too Slowly

    High street retailers are failing to offer consumers the same level of convenience and after-sales service as their online competitors, according to research by ParcelLab and YouGov. Nearly three-quarters (74%) of UK adults agree that high street retailers are adapting too slowly. [...]