• Managing Machine Learning: Q&A with Rubikloud

    AI and machine learning are undoubtedly changing how retail works, but this does not mean retailers are yet making the most of the capabilities of this technology. In this Q&A with RetailTechNews, Kerry Liu, CEO & co-founder, Rubikloud, explains how his business is helping retailers already, and the steps both e-commerce pureplays and brick-and-mortar businesses can be taking to tap into the opportunities offered by this technology. 

    RetailTechNews: Can you briefly explain what Rubikloud does?

    Kerry Liu: Rubikloud is an artificial intelligence [...]

  • Retailers Struggle with Consistent Omnichannel Experience; Dining Experiences Improved by Tech

    RetailTechNews’ weekly roundup brings you up-to-date research findings from around the world. In this week’s edition: Retailers Struggle with Consistent Omnichannel experience; Dining Experiences Improved by Tech; and Sports Influence exteEds Beyond Kit & Clothes. 

    Retailers Struggle with Consistent Omnichannel experience

    Just 5% of UK consumers say they received a ‘very consistent’ customer experience (CX) when comparing a retailer’s website to its app or shopping in-store, according to a study by PCMS.

    A further 30% said CX was only ‘quite consistent’, indicating that retailers have [...]

  • Helping Small Compete with Big: Q&A with eBay Advertising

    Fresh off the back of announcing the soft launch of their self-serve advertising product, RetailTechNews spoke to Bert Basset (pictured below), EU director of revenue labs, eBay Advertising, to understand more about the product and how it can help small businesses. 

    RetailTechNews: How does the new ‘eBay Local Services Ads’ product work?

    Bert Basset: At eBay Advertising, we’re really excited to have soft-launched ‘eBay Local Services Ads’, a brand new product designed to help local service businesses reach new customers and grow their revenue. It’s our first [...]

  • Why Today’s ‘Connected Customers’ Expect More Than Ever

    In this piece, Anil Gandharve, senior vice president and global head of retail, CPG & manufacturing, Mindtree, tells RetailTechNews how today’s connected customers are more demanding than ever before, which is driving innovation amongst retail technology developers and providers.

    Take a quick look, for example, at Salesforce Research’s latest influential State of the Connected Customer report released earlier this summer – a detailed and wide-ranging study that offers considerable insight into, and understanding of, the many ways in which rising customer expectations [...]

  • How Data Analytics Is Driving Retail Culture

    The retail industry is experiencing a period of unprecedented digital disruption. The rise of online, instant shopping, and home deliveries has already had a major impact on the traditional high street. It’s no surprise that physical sales are dropping as more and more people switch to apps and websites to purchase goods and services they previously bought in-store. In this piece for RetailTechNews, Laura Timms, retail analytics expert, MHR Analytics, explains why data analytics holds the key to the future of [...]

  • Retailer of the Future? The Only Way Is WiFi

    The breakneck pace of Amazon’s innovations, such as Amazon Go, is changing the shopping landscape, driving retailers to seek the best in smart technology to simplify the shopping experience, reduce costs, and increase sales. From geolocation tracking to the vision store, retailers are seeking ways to blend offline, online, and mobile, to appeal to their busy, multi-platform, always-on consumers. In this piece for RetailTechNews, Clodagh Murphy, COO, Timico, explains why smart WiFi solutions can help with this. 

    The demise of many big [...]

  • Why You Need to Care About UX Design

    Technology – you either find it innovative and inspiring, or entirely incomprehensible. But, no matter what side of the fence you’re on, you’re likely to want a great user experience when you are actually using it – whether you’re browsing a website, or scrolling through an app. And, if you’re a business using the latest and most powerful digital products, you won’t get ahead if you solely rely on technology. In this piece, Andy Clowes (pictured below), head of design, Engage Hub, [...]

  • Personalising to Perfection: Q&A with Dynamic Yield

    While personalisation technology is something most brands and retailers are familiar with, using it effectively takes a certain skill. Here, Mukund Ramachandran (pictured below), CMO, Dynamic Yield, tells RetailTechNews about the state of personalisation in the retail industry. 

    RetailTechNews: Can you briefly explain how Dynamic Yield’s AI-powered personalisation platform works?

    Mukund Ramachandran: We use artificial intelligence to ensure that each user, or audience, receives the optimal experience for them. Our machine-learning algorithms test everything in real time, constantly collecting user data and signals for automatic [...]

  • Unifying Your Channels: Q&A with jisp

    Achieving a consistent experience across online and offline commerce can provide an issue for retailers. In this piece, Julian Fisher (pictured below), CEO, jisp, tells RetailTechNews how the jisp platform is doing just this. 

    RetailTechNews: Can you explain how jisp works and what it offers retailers and customers?

    Julian Fisher: Jisp provides proprietary solutions and patent-pending technology to bring the convenience, value, and focus of online shopping to brick-and-mortar stores with a free-to-download app. Jisp learns what interests consumers the more they shop [...]

  • Marketers Strive to Integrate Search & Social; Matching Online & In-Store Customer Experiences

    RetailTechNews’ weekly roundup brings you up-to-date research findings from around the world. In this week’s edition: Marketers Strive to Integrate Search & Social; Matching Online & In-Store Customer Experiences; and Brits Ready for AR.

    Marketers Strive to Integrate Search & Social

    Integrating search and social is the biggest challenge of 2018 for B2C digital advertisers, according to Marin Software’s ‘State of Digital Advertising’ report. Almost half (48%) of advertisers named it as one of their three biggest challenges in relation [...]