• Why Are APIs Important to E-Commerce?  

    In this piece, Arno Ham (pictured below), chief product officer, Sana Commerce, tells RetailTechNews that, for competitive e-commerce companies, it’s no longer a question of whether APIs should be used; they should be incorporated as standard practice to optimise your webstore and provide a seamless customer experience. It’s vital to understand the value of APIs and their application in e-commerce to remain at the forefront of your competitive market.

    Application Programming Interfaces (APIs) connect different software components and specify how they should interact. [...]

  • Vast Majority of UK Purchases Online; Netflix Taking Control of TV Market

    RetailTechNews’ weekly roundup brings you up-to-date research findings from around the world. In this week’s edition: Vast Majority of UK Purchases Online; Netflix Taking Control of TV Market; and Struggles to Support Digital Self Service.

    Vast Majority of UK Purchases Online

    Online shoppers in the United Kingdom make 87% of their retail purchases online, according to the Delivery Matters report by the Royal Mail. That’s an increase of almost 9%, compared to the situation last year.

    Consumers in the UK [...]

  • Does Amazon Have a Millennial Problem?

    It seems a ridiculous question to ask, with the business set to take 50% of the US e-commerce market by the end of 2018, but it does look as though Amazon might have a millennial problem. Here, we take a closer look at why the company’s biggest competitor, Walmart, is taking advantage of this, and what steps Amazon will have to consider to wrestle back the initiative.

    Walmart can hardly make a move these days without it being dubbed as [...]

  • Why Retailers Need to Care About Web Development Platforms

    Brands are struggling to build and grow customer loyalty in an increasingly complex omnichannel environment. According to Wanda Cadigan, VP commerce, Sitecore, many are struggling with mobile enablement, in addition to the ultimate vision of delivering a uniform experience over every customer channel imaginable.  

    For example, in the UK, there might be a really cool and exciting mobile app that allows customers to shop with one click, personalises their recommendations, and allows them to organise returns easily, possibly built on a [...]

  • Ditch the Downtime with Network Monitoring

    The days of simple brick-and-mortar stores are long gone. No more cash-only registers or isolated branches communicating with each other via one port. Instead, e-commerce has skyrocketed, and, as Martin Hodgson, head of UK & Ireland, Paessler explains, retailers are feeling the pressure to make both the in-store and online experience more rewarding.

    Now, with consumers more connected than ever, there is little margin for error when it comes to maintaining the customer experience. As leading retailers such as Amazon are demonstrating, [...]

  • The Rise of Direct-to-Consumer Brands

    Direct-to-consumer (DTC) brands have become big news. In this piece, Dr Geraint Evans tells RetailTechNews how these brands are growing exponentially in terms of valuations, revenues, customers, and positive sentiment. 

    DTC Brands are now household names

    A year ago, this piece would most likely have been titled something to the effect of ‘5 DTC brands you’ve not heard of, but you will soon’. However, since then, the likes of Dollar Shave Club, Warby Parker, Casper, Bonobos, and Glossier have exploded into the [...]

  • Getting to Grips with Content Management Systems: Q&A with

    In this piece, RetailTechNews speaks to Alessandra Di Lorenzo, CCO, media & partnerships, group, to discuss the company’s new content management system (CMS), and the role it can play in helping marketers design their own microsites and web pages. 

    RetailTechNews: Can you explain how the new ContentHUB CMS platform works?

    Alessandra Di Lorenzo: Brands of all shapes and sizes increasingly need to create micro-relevant content at scale that both helps their SEO and supports organic traffic growth.

    This is why we’re really excited to [...]

  • Helping Small Compete with Big: Q&A with eBay Advertising

    Fresh off the back of announcing the soft launch of their self-serve advertising product, RetailTechNews spoke to Bert Basset (pictured below), EU director of revenue labs, eBay Advertising, to understand more about the product and how it can help small businesses. 

    RetailTechNews: How does the new ‘eBay Local Services Ads’ product work?

    Bert Basset: At eBay Advertising, we’re really excited to have soft-launched ‘eBay Local Services Ads’, a brand new product designed to help local service businesses reach new customers and grow their revenue. It’s our first [...]

  • Why Your Website Needs to Be the Flagship Store

    House of Fraser may have closed its London and Cardiff stores, but these were only its brick-and-mortar flagships. Its digital presence remains open for business, but, as Seamus Whittingham (pictured below), MD, Europe, IgnitionOne, tells RetailTechNews, it’s potentially an under-used resource that could have helped the troubled retailer change course far earlier and with far less damaging consequences for Britain’s high streets.

    House of Fraser is not the first to bow to the snowballing pressures facing the retail industry – and it certainly won’t be [...]

  • Why You Need to Care About UX Design

    Technology – you either find it innovative and inspiring, or entirely incomprehensible. But, no matter what side of the fence you’re on, you’re likely to want a great user experience when you are actually using it – whether you’re browsing a website, or scrolling through an app. And, if you’re a business using the latest and most powerful digital products, you won’t get ahead if you solely rely on technology. In this piece, Andy Clowes (pictured below), head of design, Engage Hub, [...]