• M&S Partner with True; Tesco/Carrefour Alliance to Start in October

    RetailTechNews rounds up some of the biggest stories in the European retail technology space. In this week’s edition: Marks & Spencer Co-operate with True for Digital Innovation; Tesco & Carrefour Announce Start Date of Strategic Alliance; and Funding for Salsify go Go into Expansion.

    Marks & Spencer Co-operate with True for Digital Innovation

    A new partnership between retailer Marks & Spencer and specialist retail and consumer investment firm True is to give M&S pre-emptive access to more than 2,000 enterprise-ready businesses every [...]

  • Prime Day’s Rising Tide Raises All Ships; Marketers Failing to Make Strategic Changes for Voice

    RetailTechNews’ weekly roundup brings you up-to-date research findings from around the world. In this week’s edition: Prime Day’s Rising Tide Raises All Ships; Marketers Failing to Make Strategic Changes for Voice; and London: The UK’s E-commerce Hub.

    Prime Day’s Rising Tide Raises All Ships

    Prime Day offers a significant boost to non-Amazon shopping apps, according to data from Liftoff.

    Scores of other retailers, from eBay to Macy’s to Target, followed Amazon’s lead and rolled out their own promotions in an effort [...]

  • The High Street’s Tech Disadvantage Goes Deeper than You Think – Q&A with Robin Webster, CTO, Centiq

    The tragedy of the British high street’s current closures is often blamed on technological disruption. However, while most identify rising customer expectations as one of the key factors driving this, they oversimplify the tech challenge retailers face to become competitive. In this Q&A with RetailTechNews, Robin Webster (pictured below), CTO, Centiq, highlights the nature of these challenges and what retailers need to be doing to tackle these head-on. 

    RetailTechNews: Store closures are often being blamed on ‘technological challenges’ – what [...]

  • Weekly Focus: JD.Com Opens Unmanned Store in Indonesia

    This week, JD.com has brought its unmanned store concept to Indonesia, marking the first time it is unveiling the technology platform outside China.

    The Chinese e-commerce giant said the new JD.ID X-Mart tapped various technologies, including artificial intelligence (AI), RFID (radio frequency identification), and facial recognition, to enable customers to pick up items they needed and walk out with their shopping bags, without having to stop to pay for them. In effect, that meant someone could try on a [...]

  • Create Unified Tech Platform to Make Data Visible: Q&A with Kevin Carl, Radisson Hotel Group

    Perplexed by the lack of a single global view of its available space inventory, Radisson Hotel Group began drawing the blueprint for a fully integrated unified technology platform that it says will create “memorable experiences and personalised touches”.

    Dubbed ‘EMMA’, the centralised platform will facilitate core hotel functions including reservations, guest loyalty, and point-of-sale, explains Kevin Carl, Radisson Hotel Group’s executive vice president and global chief information officer (CIO).

    In this Q&A with RetailTechNews, Carl discusses the role of EMMA in boosting [...]

  • Ditch the Downtime with Network Monitoring

    The days of simple brick-and-mortar stores are long gone. No more cash-only registers or isolated branches communicating with each other via one port. Instead, e-commerce has skyrocketed, and, as Martin Hodgson, head of UK & Ireland, Paessler explains, retailers are feeling the pressure to make both the in-store and online experience more rewarding.

    Now, with consumers more connected than ever, there is little margin for error when it comes to maintaining the customer experience. As leading retailers such as Amazon are demonstrating, [...]

  • Stop Obsessing Over Your Conversion Rate

    In this piece for RetailTechNews, Matthew Robinson, head of marketing, UK, ContentSquare, explains that too many e-commerce teams are missing the point, focusing on driving short-term uplifts in conversion, and not delivering real change by improving the user experience. There’s one simple truth that many e-commerce teams are missing: permanent uplift in conversion is a byproduct of improving the user experience.

    This begs the question: what is a good UX worth? Well, a study by Momentum Design [...]

  • The Future Is Personalised, the Future Is Automated

    Artificial Intelligence is set to change the way we work, interact and, importantly, shop. Here, Simon Farthing, director, global strategy and insights, Monetate, tells RetailTechNews how, in retail, new technologies such as chat bots, virtual assistants and beacons all have the potential to attract customers, enhance the shopping experience and, ultimately, boost loyalty.

    As retailers continue to embrace the opportunities of AI, customers will be looking to receive even better, more personalised, experiences based on real-time data. In fact, recent [...]

  • Bridging the Gap Between Chinese Brands & Western Resellers

    China is synonymous with technology, as leading Chinese brands remain at the forefront of innovation within the space. In the past, the perception of exported Chinese technology has been that of mass-produced, low-quality novelty items, from musical key rings to flashing dog collars. Here, David Feakins, CEO & founder, Modus Brands, explains that whilst many of these products are still shipped by the container load to e-commerce retailers, high-street stores and wholesalers, there has been a significant shift in the attitude [...]

  • Retail Data Academy for M&S; Zalando Opens Physical Store

    RetailTechNews rounds up some of the biggest stories in the European retail technology space. In this week’s edition: Marks & Spencer Creates Retail Data Academy; Zalando Goes Brick-and-Mortar; and Retailers Still Behind the Trends on Retail Apps.

    Marks & Spencer Creates Retail Data Academy

    British retailer Marks & Spencer continues its investment in retail tech. Partnering with Decoded, the company is founding a Retail Data Academy that will be tasked with educating M&S staff in data skills.

    The programme is aimed at M&S [...]